Refund policy

Returns and exchanges

You have 14 days from delivery to exchange or return a piece. Start from lumear.co/pages/returns.

Condition

Unworn and unwashed, tags attached, in the original packaging and the same condition you received it.

Exchanges

Another size or colour of the same piece, when available. If what you want is not available, you can return the piece for a refund.

Refunds

Once your return lands and we've checked it, we'll let you know if it's approved. Approved refunds are sent within 10 business days: by InstaPay for cash on delivery orders, or to your original payment method for card payments.

Shipping fees

On us if the piece has a defect or you received the wrong item. Paid by you for a change of size, colour or mind.

Defects or wrong items

Send us a photo when you request the return, so we can verify it and sort it quickly.

At the door

You can check your piece at the door before paying. If you refuse the order, the delivery fee still applies.

Questions

Email contactlumear@gmail.com or message us on Instagram @lumear.co.