Returns and exchanges

Not quite right?

You have 14 days to exchange or return a piece. Start below and we'll take it from there.

Start a return or exchange

Enter the email you ordered with. We'll send you a one-time code, no account or password needed. Open your order and choose Request return.

Window

14 days from delivery. Pieces must be unworn, unwashed, with tags and original packaging.

Exchanges

Another size or colour of the same piece, when available.

Refunds

Once your return lands and we've checked it, we'll let you know if it's approved. Approved refunds are sent within 10 business days: by InstaPay for cash orders, or to your original payment method for card payments.

Shipping

On us if the piece has a defect or you received the wrong item. For a change of size, colour or mind, the delivery fee is yours.

Defects

Send us a photo when you request the return, so we can sort it quickly.

Ordered with your phone only, or can't sign in? Write to us.