Privacy policy

1. Privacy Policy

At LUMÉAR , we respect your privacy.
We only collect the information necessary to process and deliver your order.

Information We Collect

We collect:

  • Name

  • Phone number

  • Address

  • Email

  • Order details

We do not collect or store credit card or online payment information because all orders are Cash on Delivery (COD).

How We Use Your Information

Your information is used only for:

  • Processing and delivering your order

  • Contacting you about your order

  • Handling exchanges, refunds, or support

We do not sell, rent, or share your information with any third party except:

  • Shipping carriers

  • Delivery partners handling your COD order

Data Security

Your information is stored securely and only used for order-related purposes.

2. Return, Exchange & Refund Policy

At LUMÉAR , we want you to be completely satisfied with your order.
To keep everything clear and simple, please review the policies below:

Exchange Policy – Size Only

  • You can request a size exchange within 2 days of receiving your order.

  • Exchange is accepted only if the item is unworn, unwashed, undamaged, and in the same condition you received it.

  • The requested size must be in stock.

  • Shipping fees apply for all exchanges (paid by the customer).

If the Item Has a Defect

  • If your item arrives with a manufacturing defect, you must report it within 24 hours of receiving your order.

  • In this case, we will exchange the item without any extra fees, as long as the defect is verified.

  • The replacement is subject to availability.

Return & Refund Policy

If you wish to return your order:

Eligibility

Your item must be:

  • Unworn

  • Unwashed

  • Undamaged

  • In the same condition as received

  • With all original packaging

Refund Method

  • Refunds are issued only in cash, delivered back to you through our delivery company.

  • Shipping fees apply and are paid by the customer.

  • Refund will be completed once the item is received and inspected.

Order Acceptance / Rejection at Delivery

You can review the item at the door and choose to:

  • Accept it, or

  • Reject it

However:

  • If you reject the order, you will still pay the shipping fee.

3. Delivery Time

All Lumear orders are delivered within 1–3 business days.

4. Contact Us

For exchanges, returns, or any questions:

Email: contactlumear@gmail.com
Instagram: @lumear.co
Location: New Cairo, Egypt